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Co-creating
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How can I create a photo book together with others?
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How do I create and use the QR-code?
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How can I see who is invited to co-create the photo book?
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Prices and payment
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How much do your books cost?
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What payment options do you support?
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I have questions about my invoices, who do I contact?
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Shipping
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How long is the estimated delivery time?
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Which countries do you ship to?
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How much is the delivery fee?
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Orders
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Can I cancel my order after I've placed it?
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Can I return my order?
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If I make changes to my book or print after I’ve placed my order, will those changes be printed?
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Our photo prints
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What is the size and format of the prints?
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How many prints can I order?
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Can I order prints and books in the same order?
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Our photo books
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What is printed on the spine of the book?
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How many pages can my photo book have?
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How many photos can I add to the book?
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Layout
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How many photos can I have per spread?
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How do I choose layout?
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How do I choose a layout for my book cover?
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Photos
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If I log out or have a new phone, are my photos and photo books saved on my account?
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What does the exclamation mark next to my photo mean?
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What does the exclamation mark inside a red triangle next to my photo mean?
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Your account
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I forgot my password. How do I reset it?
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I can't log in to the app, what could be wrong?
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Do I need to create an account to use the app?
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The app
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It seems like the app isn’t loading and I can’t get past the first page. What can I do?
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How do I know which app version I have installed?
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Which languages is the app available in?
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