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Prices and payment
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How much do your books cost?
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What payment options do you support?
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Can toll costs occur?
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Shipping
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Which countries do you ship to?
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How long is the estimated delivery time?
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Can I order my photo books with priority/express shipping?
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Orders
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Can I cancel my order after I've placed it?
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Can I return my order?
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Why don’t my images look the same in print as they do on the screen?
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Photo books
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What book sizes can I choose from?
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How many pages can my photo book have?
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How many photos can I add to the book?
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Layout
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How many photos can I have per spread?
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How do I choose layout?
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Can I change the order of my spreads & photos?
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Photos
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How do I crop photos?
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How do I know if my photos have good enough resolution for print?
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What does the exclamation mark next to my photo mean?
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Photo prints
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What is the size and format of the prints?
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How many prints can I order?
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Can I order prints and books in the same order?
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Your account
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Do I need to create an account to use the app?
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How do I sign up for your newsletter?
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How do you handle personal data?
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The app
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Which languages is the app available in?
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How do I know which app version I have installed?
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Can I work on my book offline?
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Co-creating
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How can I create a photo book together with others?
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How do I create and use the QR-code?
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How can I see who is invited to co-create the photo book?
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